Customer Terms of Service

You can submit a repair request at no charge. Submitting a request does not create a repair agreement and does not authorize any work or charge.

Find My Auto Repair is a marketplace that connects customers with participating independent mobile mechanics and repair shops (“providers”). We do not perform repairs. Each provider is an independent business responsible for its diagnosis, work, parts, licensing and conduct.

You agree to provide accurate vehicle, contact and location information and to keep it up to date so providers can quote and perform work correctly.

Each provider independently determines its prices. Find My Auto Repair does not set repair prices.

Before any repair begins, the provider must give you a written, itemized estimate showing labor, parts, diagnostic fees, travel charges, taxes and any other disclosed charges, with the total calculated automatically. The estimate also shows the provider's identity, warranty terms, cancellation terms and payment terms. Work may begin only after you separately authorize that specific estimate through your secure link. We record your decision, typed name, time and device information.

If a provider finds additional work or needs to change the price, it must send a separate request, and you must authorize it before that work is done. A provider cannot finalize an invoice above the total you have authorized.

Currently, you pay the provider directly under the payment terms shown on your estimate.Find My Auto Repair does not charge customers a fee to submit a request or approve an estimate. If we later offer secure payment through our website, any payment authorization and every applicable fee will be clearly shown before you pay, and these terms will be updated.

You may cancel before accepting a repair estimate without any platform cancellation fee. After an appointment is confirmed, the only cancellation or no-show charges that may apply are those the provider clearly disclosed on the estimate before booking. Rescheduling is arranged with your provider. Refunds for repair work are handled by the provider under its disclosed terms and applicable law.

Repair warranties, if any, are offered by the provider that performs the work. That provider is the responsible warranty provider. Each provider must disclose its parts and labor warranty terms on the estimate before you approve. Find My Auto Repair does not offer a marketplace-wide repair warranty.

You can report an issue at any time through our support page, by calling (248) 278-2966. We create a support record, notify the relevant provider when appropriate, and review the matter.

We handle your information as described in our Privacy Policy. By submitting a request, you agree to receive the service emails needed to complete it, such as confirmations, estimates, approval links, appointment updates and invoices.

We keep accurate records of your request, estimates, authorizations and final invoices. You can view and save your accepted estimate and final invoice from the secure link in your emails.

For repairs in Michigan, providers are expected to follow applicable requirements for written estimates, customer authorization and final invoices under Michigan law. This platform is designed to support those requirements.